Refund Policy
Transparent and equitable refund terms for your assurance
Overview
At CollectiveCommonsForum, we recognize that plans can change and are committed to having straightforward and transparent refund policies. This document explains the criteria under which refunds are given for our yacht charter services.
Familiarize yourself with this policy before finalizing your reservation. When you reserve a charter with CollectiveCommonsForum, you are confirming your acceptance of these refund conditions.
Standard Cancellation and Refund Procedure
Over 72 Hours Prior to Charter
Qualified for: Full reimbursement minus handling fees
Processing Period: 5-7 business days
Handling Fee: €50 for card payments
Prerequisites: Must be requested in written format through email or by phone
Between 24 and 72 Hours Before Charter
Qualified for: Half the total cost of the charter
Processing Period: 7-10 business days
Handling Fee: €25 subtracted from the refund amount
Prerequisites: Valid justification needed; administrative expenses incurred
Less Than 24 Hours Before Charter
Qualified for: No reimbursement available
Exemption: Emergency situations will be taken into consideration
Alternative: Charter vouchers might be offered at the discretion of the management
Prerequisites: Proof required for emergency claims
Cancellations Due to Weather
Our Commitment to Weather Safety
Your safety remains our priority. If weather conditions pose a threat to charter operations as judged by our qualified captain, we provide alternative options:
- Complete Refund: Given if rescheduling is not feasible
- Postponement: Move your booking to the soonest available slot with no extra costs
- Charter Credit: Obtain a voucher that is valid for one year from the initial date of the charter
Procedure for Weather Evaluation
The process for assessing weather includes:
- Reviewing wind velocity and patterns
- Surveying wave amplitude and oceanic conditions
- Checking visibility and forecasts for precipitation
- Heeding marine advisories and cautions from the Coast Guard
- Determining safety according to the professional captain’s judgment
Deadline for Decisions: Weather-related cancellation determinations are made at least 4 hours before the planned departure time.
Refunds Concerning Medical Urgencies
Cases of Emergency
We are conscious that medical urgencies can arise unexpectedly. The instances below might qualify for special consideration:
- Sudden medical conditions or injuries necessitating hospital stay
- Passing away of a close family member
- Compulsory military service or an unexpected recall
- Legally mandated court appearances or jury summons
- Significant natural happenings impacting travel
Documents Required
For considering emergency refund applications, please furnish:
- Verification from a medical professional or hospital records
- Official documentation in the event of a death
- Military orders
- Court orders or notices for jury duty
- Official statements regarding travel or emergencies
Processing: Emergency reimbursement procedures are completed within 3-5 business days following the submission of the required documents.
Cancellations Related to Operations
Technical Difficulties
If the boat assigned to you suffers from mechanical problems that can't be rectified:
- Replacement Vessel: We will attempt to arrange a similar substitute
- Complete Refund: Issued if no acceptable alternative is accessible
- Partial Refund: Granted if the substitute boat is priced differently
- Compensation: Additional remuneration might be provided to make up for any inconvenience
Availability of the Crew
In the uncommon event of unavailability of certified crew:
- Efforts will be made to provide a replacement team
- A full refund is issued if the charter can't proceed
- Option to reschedule at no extra charge
Refund Payment Processing
Refund Methods
Repayments are processed through the same transaction method used at the time of booking:
- Credit Cards: 5-7 working days
- Bank Transfers: 7-10 working days
- Cash/Cheques: 3-5 working days
Handling Charges for Processing
Credit Card Handling
€50 charge for cancellations done more than 72 hours beforehand
Bank Transfer Handling
€25 charge for all refunds made via bank transfer
International Transaction Handling
Additional costs may apply in the case of international payments
Issuance of Charter Credits
Scenarios Where Credits Are Proposed
Credits for future charters might be provided as an alternate to reimbursements under certain situations:
- Late cancellations (under 24 hours’ notice)
- Cancellations due to weather
- Voluntary requests for rescheduling
- Interruptions due to operations
Credit Details
- Validity Period: Credits valid for one year from the issue date
- Transfer Restrictions: Not allowed to be transferred to others
- Value: Equal to the full amount paid for the charter (without handling fees)
- Applicability: Usable for any available charter
- Expiry: No extensions past the 12-month period
Reimbursements for Partial Services
Disruptions in Service
If your charter is halted or abbreviated due to reasons within our authority:
- Refund ratioed based on not utilized service time
- Credits for a future charter of equal value
- Gratuitous service or upgrades
Interruptions Caused by Guests
If a charter is brought to an early end due to behavior by guests or breaches of safety protocols:
- No reimbursement for the remaining time
- Full charter fee is still payable
- Potential extra costs may be incurred
Disagreement Handling
If you contest a decision regarding a refund, options include:
- Ask for an evaluation by our administration
- Introduce further proof or clarification
- Engage with consumer advocacy groups for a solution
- Seek lawful channels as prescribed by applicable regulations
How to Apply for a Reimbursement
Step 1: Initiate Contact
Make your reimbursement request through:
- Email: [email protected]
- Phone: +49 40 1234 5678
- Directly at our waterfront office
Step 2: Submit Necessary Details
Your request should include:
- Confirmation code of your booking
- Time and date of the charter
- Grounds for cancellation
- Relevant documents (when applicable)
- Your desired mode of reimbursement
Step 3: Assessment and Completion
Our team will acknowledge your application within a day, evaluate it according to this document, arrive at a decision within two days, and proceed with authorized reimbursements within the given time ranges.
Vital Information
- All requests for refund must be made in writing
- Reimbursements are processed in €, indifferent to the original transaction currency
- Obtaining travel insurance is highly recommended
- This document is subject to alterations given a 30-day notification
- Reimbursed amounts are subject to the pertinent taxes and regulations
How to Get in Touch
For inquiries about reimbursements or to put forth a reimbursement petition:
Reimbursements Department
CollectiveCommonsForum Marine Services Ltd.
Marina Point
Hamburg 20459
Germany
Phone: +49 40 1234 5678
Email: [email protected]
Business hours: Monday to Friday, from 9:00 AM to 5:00 PM